Right of Withdrawal
Right of Withdrawal & Withdrawal Form
A. Right of Withdrawal Notice
Introduction
Consumers have a statutory right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last goods.
In the case of a contract for the regular delivery of goods over a defined period of time, the withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the first goods.
To exercise your right of withdrawal, you must inform us:
Raphael Vanderhaegen
Netherland
Phone:
Email:
by means of a clear statement, for example a letter sent by post or an email, informing us of your decision to withdraw from this contract.
You may use the attached model withdrawal form for this purpose, although its use is not mandatory.
You may also exercise your right of withdrawal online through our website at:
raphaelvanderhaegen.com
If you use this online withdrawal function, we will immediately send you confirmation of receipt on a durable medium, such as by email, including information about the content of your withdrawal statement and the date and time it was received.
To comply with the withdrawal period, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs, with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive, or which are clearly personalised to the consumer's individual requirements.
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not resident in a Member State of the European Union and whose sole place of residence and delivery address are located outside the European Union at the time the contract is concluded.
Linked and Financed Transactions
If you finance this contract through a loan and subsequently withdraw from the contract, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit.
This is particularly the case if we are also your lender or if your lender makes use of our cooperation with regard to the financing.
If the loan has already been paid to us when the withdrawal takes effect or when the goods are returned, your lender shall assume our rights and obligations arising from the financed contract in relation to you with regard to the legal consequences of the withdrawal or return.
The latter does not apply if the present contract concerns the acquisition of financial instruments, such as securities, foreign currencies or derivatives.
If you wish to avoid contractual obligations as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal in relation to that agreement.
Voluntary Return Instructions
The following requests are entirely voluntary and are not a prerequisite for the effective exercise of your right of withdrawal:
Please return the goods to us, wherever possible, complete with all accessories and in their original packaging, and avoid any damage or contamination.
If you no longer have the original packaging, please use suitable protective packaging that provides adequate protection against transport damage.
Please do not return the goods to us postage unpaid.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to us.
To
Raphael Vanderhaegen
Adress...
Email:
I hereby give notice that I withdraw from my contract for the purchase of the following goods () / the provision of the following service ()
Ordered on () / received on ():
Name of consumer:
Address of consumer:
Signature of consumer
(only if this form is submitted on paper)
Date:
(*) Delete as appropriate.
Last updated: August 2026
