FAQ

Your order is carefully packed and usually ships within [nornally

• Netherlands: Within 5 days
• Rest of Europe: Approximately 10 days
• Outside Europe: Approximately 15 days

business days. Custom commissions follow the timeline agreed with you personally.

es. Shipping is free on all orders over €100, worldwide.

Yes, we ship worldwide. Orders over €100 ship for free, wherever you are.

You can cancel your order at any time using the withdrawal button in your order confirmation or customer account. If you'd like to change something, contact us through our Help Center as soon as possible.

As soon as your order ships, you'll receive an email with your tracking number so you can follow it every step of the way.

Simply use the withdrawal button in your order confirmation or customer account, or contact us through our Help Center or Whatsap. We'll send you everything you need.

Once your return has arrived and been checked, your refund is issued within 14 days to your original payment method.

No. Sending the form is free and without obligation. Everything is discussed and confirmed personally by phone.

Payment details are arranged during our call once everything is confirmed.

Your gift card is usually on its way within Max 2 days after our call. If you need it by a specific date, just let us know.

Of course. We'll talk it through on the phone and include it with your gift card.

For everything we create: original works, Little Treasures, limited editions and custom commissions.

Your gift card is valid for three years from the date of purchase.

You can return your order within 14 days of receipt. Custom commissions made to your personal specifications are excluded from returns.

Since many of our pieces are one of one or limited editions, exchanges depend on availability. Get in touch via our Help Center and we’ll find a solution.

Simply use the withdrawal button in your order confirmation or customer account, or contact us through our Help Center. We’ll send you everything you need.

Once your return has arrived and been checked, your refund is issued within 14 days to your original payment method.

Every artwork begins with a unique, hand-painted original (1/1).

Alongside the original, I create limited-edition fine art prints on canvas, individually hand-finished with various materials and techniques.

This makes every edition slightly different and unique in its own way.

Yes. Every original and limited-edition artwork comes with a certificate of authenticity and is numbered and signed.

Raphaël works only with high-quality materials,  from the wooden frame to the canvas, right through to the finishing touches with textures, acrylic paints, spray paint, glitter, leather and more. Our fine art prints are also produced as giclée prints on premium paper.

Absolutely, If I believe in the concept and my schedule allows it, we can bring your idea to life.  Share your idea through our inquiry page or contact me directly via WhatsApp. I’ll personally get back to you within 1–2 business days.

Most of our hoodies and tees come in an oversized fit. Custom jackets and sneakers are painted on the size listed in each product description.

Yes, you’ll find the size guide on every product page. Not sure which size is right? Just reach out and we’ll help.

Yes. Every piece is made to be worn, not just displayed. With the right care, the artwork stays vibrant for years.

Turn the piece inside out and wash it by hand or on a gentle cycle at max. [30°C]. No bleach, no fabric softener.

Your hand-painted jacket can withstand water and normal wear, but should never be put in the washing machine or dryer.

Treat it like a suit or blazer and have it professionally dry-cleaned when needed.

With proper care, you can enjoy your unique piece for many years to come.

Hang it away from direct sunlight and moisture. Clean the glass with a soft, dry cloth only.

For artwork inquiries, custom commissions, collaborations, or gallery requests, feel free to use our Make an Inquiry page or contact me directly via WhatsApp.

For questions about orders, shipping, or anything else, you can also reach out through our Help Center or WhatsApp.

I’ll be happy to assist you personally!

All artwork inquiries, custom commissions, Help Center requests, and WhatsApp messages are handled personally, with a response usually within 1–2 business days.

Yes! We have our own gallery and showroom in the south of the Netherlands, close to the Belgian border.

Visits are welcome by appointment. Would you like to stop by and explore the artworks in person? Feel free to get in touch to arrange a visit!